Hudson Technologies is seeking individuals who are passionate about creating or broadening a career with an innovative company. Hudson Technologies offers a dynamic working environment where all team members are valued and rewarded accordingly.

How to Apply

Purpose

Responsible for first line support of computer hardware, software and network related issues; maintenance and repair of all company computer hardware, software, peripherals, and cabling; training users in software and handling software archiving, and various administrative activities.

Essential Responsibilities

Positively represent the company, the IT Services team, and the applications and service they support.

Provide assistance and technical support – Primary technical support role for business-specific information systems, such as ERP, ECM and CRM systems. Secondary technical support role assisting the JSJ Client Services team in supporting the non-business-specific IT systems and shared services for our businesses. Interviews user to determine source of specific error and recommend solution. This may involve talking to help lines and tech support centers to get answers. This position will be expected to provide a high level of support and customer service.

Project work – Will work on various projects which may include managing projects individually and participating on project teams to accomplish project objectives. Will be responsible for completing specific projects and objectives within specific timelines.

Maintain Company PC’s and peripherals, to include hardware and software installations and upgrades; configuring and assuring availability of printers and other peripheral devices; and working with service providers as necessary. Performs any software/hardware/PC/fax machine/copier/desk phone deployments and upgrades that are not supported by the JSJ Client Services team; Works with, and increases proficiency in, all essential software tools – including Microsoft Windows & Microsoft Office products, and any other software and systems used by the company.

Maintain department inventory of data processing supplies such as computers, monitors, accessories, etc.

Assist in managing departmental costs by tracking accounts and monitoring expenditures to stay within current operating budget performance requirements.

Assists in the formulation of procedures and best practices for users of applications.

Maintain Company database accuracy, security and efficiency through various system audits, and routine maintenance tasks on a daily, weekly, and monthly basis following process procedures.

Participates as a member of the information technology team: Participates in ongoing development, communication, and implementation of new IT programs and policies. Coordinates work to ensure best practices with all team members. Attends team meetings. Assists other staff as assigned.

Participates in continuous improvement processes.

  • Participates in continuous improvement processes individually and with teams, and champions projects to improve cost, quality, and delivery.

Participates as a member of the Maintenance Team.

  • Participates in ongoing development, communication and implementation of team concepts, programs and policies.
  • Coordinates work to ensure best practices with all team members.
  • Attends appropriate team meetings.
  • As a member of the Maintenance Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc.
  • Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues affecting cohesiveness.
  • Actively looks for ways and reinforce actions needed, in order to achieve synergy possible within the larger organization.

Performs other duties as necessary in support of business objectives. This position description is intended to guide the activities of the Electrical Technician. It is not intended to limit the thinking and creativity of the person to the work of this function, nor is it intended that this describe all the work that may be required of the person in the position.

 

Competencies

Educational RequirementsExperience Requirements

Required education: Associates degree in Computer Science or related technical field, coupled with continuing education through seminars and certifications.

Preferred formal education: Bachelor’s degree in Computer Science or related technical field.

Technical Experience: At least 1 year related experience preferred, to include; Intel-based computer hardware, Microsoft Windows, Microsoft Windows Network Operating Systems, and Enterprise Resource Planning (ERP) or any combination of experience and training which provides at least the required education and technical experience.

Industry Experience: Working experience in a manufacturing setting preferred, but not required.

Technical Competencies – specifically related to this position

Interpersonal skillsAbility to build strong working relationships with others, both internally and externally

Good communication skills: Ability to effectively communicate with internal and external customers.

Problem solving: Demonstrates ability to analyze problems and develop appropriate solutions.

Project management: Demonstrate ability to participate as a contributing member of project teams, manage projects under minimal supervision and meet required deadlines.

Strong Technical Foundation: Good understanding of network systems (IP, LAN, WAN, switches, routers)

Hudson Technologies Operating systems principles and objectives (this competency appears in all job descriptions):  Knows all Hudson established operating systems (e.g. quality, environmental). Understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement idea

Cultural Expectations

Our Values – Common to all Hudson Positions
Earn Trust
Personally earn the trust of colleagues, customers, suppliers, partners, shareholders, and your community – in every interaction.

  • Begin with trust, expecting people to act in good faith.
  • Be open, fair and honest
  • Honor commitments and be accountable to each other, adult-to adult

Learn by Doing
Have a bias toward action and look at every experience as a learning opportunity.

  • Be curious and continuously learn and grow
  • Seek out new challenges and take calculated risks
  • Lead by example and provide opportunities for others to learn

Work Together
Be a team player; place our shared fate above personal ambition.

  • Embrace a diversity of thinking and respect each person’s unique contribution
  • Create an environment free of fear, where healthy conflict leads to better solutions
  • Be open to the unknown and the possibility of being uncomfortable
  • Recognize others’ contributions to the team’s success

Steward our Legacy
Preserve the legacy of our founders while reinventing the business for the next generation.

  • Celebrate our shared heritage
  • Make a difference by creating something better than what you begin with
  • Invest in businesses, people, and communities for the long term
  • Take personal responsibility for health, safety, and our environment

Note: The above statements are intended to describe the general nature and level of work being performed and the competencies required by persons assigned to this job. They are not an exhaustive list of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with this job. This job description is not an employment contract and Hudson reserves the right to change this description at any time.